Jasa Marga Responses to the Viral Complaints on Dawuan/Karawang Transaction

6/10/2019 12:08:20 PM


​PT JASA​​​ MARGA (Persero) Tbk.

Number: 81/2019 Dated May 25, 2019


Jasa Marga Responses to the Viral Complaints on Dawuan/Karawang Transaction

​​​Cikampek (5/25) – Three days after Cikarang Utama Tollgate relocation to Cikampek Utama (Cikatama) and Kalihurip Utama (Kalitama), PT Jasa Marga (Persero) Tbk apologized for the affected transaction and tariff system.

Based on the Public Works and Housing (PUPR) Minister's Decree No. 481/KPTS/M/2019 Dated May 15, 2019 regarding Jakarta-Cikampek Toll Road Toll Tariff and Payment System, the open-and-close system is altered to a four-region open-system.

Therefore, drivers are advised to anticipate the altered system not only on Jakarta-Cikampek Toll Road but also on Cipularang and Padaleunyi Toll Road.  Here are some of the lists of possible impacts:

1. Jakarta-Cikampek Toll Road

Short-distance travelers on this toll road, particularly within the inter-tollgate Tariff 3 Region (after the former Cikarang Utama Toll Gate, between Cibatu – East Cikarang – West Karawang – East Karawang), have to pay a tariff of IDR 12,000 no matter how near or far the distance is.

Previously, travelers only had to pay by distance due to the former Cikarang Utama Toll Gate close-transaction system which recognized travelers' origins and destinations. But, now, travelers from West Karawang leaving via East Karawang Toll Gate have to pay IDR 12,000, from the prior tariff of IDR 1,500, despite the length of distance.

2. Cipularang and Padaleunyi Toll Road

Travelers on these toll roads have to consider two things, namely:

a) Traveling on a Continuous Long Distance from Bandung to Cipali

Previously, travelers from Bandung and surrounding areas, entering Cipularang and Padaleunyi Toll Road to Cikopo-Palimanan (Cipali), only performed tapping twice, but now, after the altered system, tapping is performed four times.  Meanwhile, Jakarta-Cikampek Toll Road charges travelers IDR 15,000 despite the distance.

b) Travelers of Bukit Indah and Surrounding Areas

Travelers near Kalihurip Toll Gate heading for Bandung tend to pass Dawuan Interchange (towards Jakarta-Cikampek Toll Segment) and enter Cipularang and Padaleunyi Toll Road to Bandung.

They previously only paid IDR 1,500 for Jakarta-Cikampek Toll Road close-transaction ​system (Kalhurip–Dawuan IC segment), but after the altered system, Bukit Indah travelers must pay a Region-4 (Cawang-Dawuan/Kalihurip/Cikampek) open-system tariff of IDR 15,000.

We advise Bukit Indah travelers to enter Cipularang and Padaleunyi Toll Road through the nearest tollgate outside Jakarta-Cikampek Toll Road, through Sadang Tollgate, to avoid Region 3 tariff system.

Jakarta-Cikampek Toll Road is Greater-Jakarta radial toll road which regulates road-travels to-and-fro Jakarta, giving priority to intercity long-distance travelers (both to-and-fro Trans Java, in the North, and Cipularang-Padaleunyi Toll Roads in the South). This is part of the trip assignment rearrangements to evenly distribute Jakarta-Cikampek Toll Road traffic flow which has been heavily congested. 

Short-distance commuters will therefore need to reconsider before entering the extra-charged toll roads and would then use the national arterial road instead. This would certainly reduce the heavy traffic flow (V/C Ratio) and eventually be of advantage for the medium-long distance intercity travelers.

The removal of Cikarang Utama Toll Gate becomes a momentum for Jasa Marga to rearrange Trans-Java Toll Road clusters into two, Cikampek towards the East (Probolinggo) and towards the South (Cipularang & Padaleunyi). By time, travelers will get used to the new transaction-system for better regulations.

For conveniences both on the lanes and tollgates, Jasa Marga advises travelers to ensure both their physical and vehicle prime condition as well as their sufficient electronic-money balance through top-ups before entering the toll road.


For more information, please contact:

Irra Susiyanti

Corporate Communication Department Head

PT Jasa Marga (Persero) Tbk

Plaza Tol Taman Mini Indonesia Indah

Jakarta 13550

Tel. (021) 841 3526 / ext. 117/118